Frequently Asked Questions

The closest airport to Los Sueños Resort and Jacó Beach is Juan Santamaría International Airport (SJO), located near Alajuela about 20 km west of downtown San José. Travel time to the Central Pacific from SJO is approximately 1 hour 15 minutes. If you fly into Daniel Oduber Quirós International Airport (LIR) in Liberia, travel time is approximately 2 hours 45 minutes.

You may want a rental car for exploring the area. If you have never been to Costa Rica before, we recommend using our transportation service after your travel day. Our Guest Services staff can also assist with a rental car if you prefer.

Your valid U.S. or Canadian driver's license is accepted while visiting Costa Rica. You are required to carry your passport, or a copy, to demonstrate that you are within your authorized period of stay.

Call us toll free at +1 (888) 588-2736. We will collect your reservation details and immediately send your reservation confirmation.

A sixty (60) day notice is required for cancellation. Cancellations made more than sixty (60) days before arrival are subject to a 10% cancellation fee or $100, whichever is greater. Cancellation or early departure does not warrant a refund of rent or deposit. If you anticipate shortening your stay, we suggest purchasing travel insurance separately.

Yes, U.S. dollars are widely accepted. If you need Costa Rican colones, local banks generally offer better exchange rates than airport currency exchanges.

Absolutely—it is your property. Other rental programs charge owners to use their condominiums personally. We believe homeowners should have the freedom to enjoy their investment.

Yes. We can assist with your private rental by providing the same attentive service we provide to all our guests.

Rates are determined by market demand, comparable properties and seasonal conditions. We closely monitor trends and adjust rates to maximize occupancy and owner revenue.